Customer Service

Ordering & Payment
We have strived to develop an online system for ordering that is safe, convenient, efficient, and easy. As a result, we encourage all orders to be placed online for the safest and most efficient service. Should you have any questions prior to placing your order in our online catalog, please feel free to call us at 800-927-6581, M-F, 8:30am-5:00pm CST.

Christopher’s accepts all major credit cards, including American Express, Visa, MasterCard, and Discover credit cards. We also accept ATM cards with a Visa or MasterCard logo. In addition, we accept Bill Me Later® and Paypal®. We do not accept cash, check, or money orders.

At this time, we do not accept international orders and only accept orders that are both placed and shipped within the US. We also do not accept orders within the US for shipments to US territories, APO addresses, or PO boxes. State law requires us to collect sales tax of 5.1% on all orders shipped to Wisconsin addresses.

After placing your order, you will receive an email confirmation from Christopher’s confirming your order. Once your order ships out, you will receive a shipment notification through email notifying you that your account has been updated with tracking information. You can access your account through the My Account link on our website in order to view the status of your order and obtain tracking information for your shipment(s).

Online Security
Christopher’s offers a secure online shopping environment. All credit card transactions occur in a secure area of our site, protecting you from loss or misuse of information. The transfer of sensitive information between you and Christopher’s is protected by the highest standard of encryption technology available on the Internet. Public/private key cryptography enables the creation of a secure "conversation" between your browser and our secure server.

We make use of a 128-bit encryption key issued by RSA Data Security, Inc. When a secure connection is initiated, our server’s public key is automatically transferred to your browser. Your browser then uses this key to encrypt information transferred back to Christopher’s. This information can only be decrypted using the private key installed on Christopher’s secure server.

Shipping & Processing
The typical lead times for processng and shipping out items are shown for each item on the product page for that item. The typical lead times referenced are based on items being in stock. We strive very hard to ensure stock status is up to date and current. However, from time to time, items may go out of stock or become unavailable without notice. We will notify you promptly of any backorders that could delay the shipment of your order.

The standard delivery methods used are shown for each item on the product page for that item. After your order leaves the warehouse, delivery times vary according to the standard delivery method for that item and the location of your shipping address

  • Ground Delivery

    These items are delivered via Standard Ground Delivery service via UPS or Fed Ex and generally arrive within 3-5 business days of leaving the warehouse. At this time, we do not offer any premium or express delivery options (ex. Next Day Air).

  • Oversized Delivery

    Many items due to their large size and heavy weight are delivered via Freight Company with standard curbside delivery. Most shipments arrive within 5-7 business days of leaving the warehouse. The delivery company will call you in advance to schedule a delivery date and time. Someone must be present to accept delivery. Freight deliveries are typically made between 8:00 am and 5:00 pm, Monday through Friday, normally within a 4 hour time window. Please plan ahead for delivery as the freight company is typically not responsible for unloading the item from the truck, carrying it into your home, or assembling the item. Thus, we recommend that two people be present to accept delivery. If two people are unable to be present, please contact the freight company to inquire about any special services upgrades that they may offer. Alternatively, depending on the item, you may be able to upgrade to our In-Home Delivery service for an additional fee.

  • In-Home Delivery

    Select items due to their large size and heavy weight are delivered via our In-Home Delivery service. Most shipments arrive within 7-10 business days of leaving the warehouse. The delivery company will call you in advance to schedule a delivery date and time. Someone must be present to accept delivery. In-Home deliveries are typically made between 8:00 am and 5:00 pm, Monday through Friday, normally within a 4 hour time window. Our standard In-Home delivery service consists of placing the item through the first threshold of your home (ex. front door) assuming no access issues. For Howard Miller and Ridgeway Clock furniture items, we offer an upgraded service at no charge that consists of placing your item in your room of choice on the first floor, unpacking the item, and removing packaging debris upon completion of delivery. Please plan ahead for delivery as the delivery company provides for placement of the item only and not for assembly of the item. Additional charges may apply for special delivery options such as for difficult to access thresholds, up/ down sets of stairs, etc.

For our Oversized Delivery and In-Home Delivery methods, the delivery area generally needs to be accessible by a tractor trailer truck that is 45 feet long and 14 feet high. Additional charges may apply for difficult to access areas or, in some cases, delivery may not even be possible.

At time of delivery, please carefully inspect your shipment thoroughly. If a box is torn, dented, ripped, punctured or damaged in anyway, please sign the delivery confirmation by clearly noting the damage. This will aid in filing a claim against the delivery company, if necessary. If you are unable to fully inspect your shipment at time of delivery, please note "Subject to Further Inspection" on the delivery confirmation in the event it is necessary to file a concealed damage claim. If your inspection uncovers that an item is visibly damaged but you believe the damage to be minor and can be fixed with a replacement part, please accept delivery of the item. However, if you discover that an item has sustained major damage and is visibly damaged beyond repair, please refuse delivery and contact us immediately. If your order consists of several cartons, please accept delivery of the undamaged items and refuse only the damaged ones.

Free Shipping and Additional Shipping Charges
We offer Free Shipping in the Continental 48 states for all products with a purchase price over $100 except for our English Style Telephone Booths. Please note that shipping charges are higher than average to certain areas of the US and, as a result, additional shipping charges may apply. This can affect products that otherwise come with Free Shipping. If so, you will be notified of the additional shipping charges before your order is shipped. For those products with a purchase price of less than $100, shipping charges apply and are based on an "average" charge for shipping the product within the Continental 48 states and are referenced on the product page for that item. Additional shipping charges will apply outside the Continental 48 states for all products regardless of the purchase price of the item.

Return Policy
If for any reason you are not satisfied or the product is damaged/defective when received and is not deemed repairable, we will replace the product or provide you with a full refund or exchange, provided the product is returned within 30 days from the receipt of the product and is returned in its original condition and packaging materials. Return shipping charges are the responsibility of the customer for products that are not damaged or are deemed repairable.

In the event you need to return or exchange a product, please follow these simple steps:

  • Contact Christopher’s via email for a "Return Goods Authorization" number. Christopher’s will provide the shipping address to return the product. No products will be accepted without an RGA#.

  • Package the product in the original shipping materials, both inner and outer packaging.

  • Ship the product back to the appropriate address by an authorized carrier (ex. UPS or Fed Ex) along with the RGA#. For your security, please insure the item and retain the receipt. Christopher’s is not responsible for any items damaged or broken during return shipment.

Once the product is received and inspected by the manufacturer, you will be refunded the full purchase price or allowed to exchange the product. Shipping charges to customers are non-refundable for undamaged or repairable items. This applies to all items, including ones where Free Shipping is offered. Restocking charges of 10%-15% will apply, depending on the item.

Any orders that are refused upon delivery (for reasons other than damage/ defect), undeliverable, or cancelled after being shipped will be subject to our return policy.

Any orders with items that are personalized, customized, or made-to-order cannot be cancelled, modified, or returned after the order has been placed, unless damaged or defective.

Corporate Gift Program
We have hundreds of items in our catalog that are unique and distinctive and ideal for all gift giving occasions. The simple giving of a gift is a perfect way to say Thank You and let people know they are recognized and appreciated. Gift giving is also a great way to leave a lasting impression and strengthen relationships. We have gift ideas that fit just about any occasion, including:

  • Outstanding Employee Performance

  • Employee Service Awards

  • Client Relationships

  • Office Decor

  • Corporate Parties

  • Conventions and Sales Meetings

  • Golf Outings/ Tournaments

  • Auctions and Fundraisers

  • Anniversaries, Birthdays, Holidays, Weddings and more

Please remember that you can always send a personalized Christopher’s gift certificate. You determine the amount. Your recipient selects his or her gift. It’s that simple! For assistance, with your gifting needs, you can call us at 800-927-6581, M-F, 8:30am-5:00pm CST or email us at info@shopchristophers.com.

Interior Design Community
Christopher’s offers a complete line of game room products, nostalgic decor, sports memorabilia, and professionally framed golf art that is ideal for the architecture and design community. A special price discount is available to those that qualify. This discount is in addition to our already very competitive prices and Free Shipping on products over $100.

ASID Industry Partner

Competitive Price Guarantee
Christopher’s ships products directly from the manufacturers, thus eliminating the overhead costs of carrying inventory and operating a retail store. We pass the savings on to you, our valued customers through very competitive pricing. We are so confident in our pricing that we back our prices up with our competitive price guarantee. If our customers find a competitor offering an identical item at a lower advertised price (including shipping and sales tax), Christopher’s will match that price, provided it is not below our cost, an out of stock item, a pricing error, different delivery method, clearance sale, closeout item, rebate sale, or promotional or coupon offer. This guarantee applies only to other internet-based retailers. It does not apply to "Brick n’ Mortar" retailers, Ebay stores, auction sites, or direct buying clubs. Christopher’s must be able to verify the lower advertised price online and request must be made at time of purchase.